Privacy Policy
This Privacy Policy describes how SolventView ("we," "us," or "our"), operating through the website solventviewxmx.com, collects, uses, stores, and protects personal data provided by users ("you") in accordance with the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP), its Regulations, and the Privacy Guidelines issued by the Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales (INAI).
1. Identity of the Controller
The data controller responsible for your personal data is SolventView, with its principal place of business at Manuel Carpio 99-48, Ciudad de México, Mexico. You may contact our data protection officer at: info@solventviewxmx.com or by telephone at +52 55 3814 9499.
SolventView operates as an educational platform and does not engage in financial services, legal services, or any activity requiring authorization from the Comisión Nacional Bancaria y de Valores (CNBV), CONDUSEF, or any other Mexican financial regulator.
2. Personal Data We Collect
We collect only the personal data necessary to provide our educational services and respond to inquiries. The categories of data we may process include:
- Identification data: Full name, as provided through our contact form.
- Contact data: Email address, telephone number (optional), as provided voluntarily through our contact form.
- Technical data: IP address, browser type and version, operating system, pages visited, time spent on pages, referring URLs. This data is collected automatically through cookies and server logs.
- Communication data: The content of messages you send us through the contact form.
We do not collect sensitive personal data as defined under Article 3, Section VI of the LFPDPPP (such as racial or ethnic origin, health status, biometric data, political opinions, or religious beliefs).
3. Purposes of Processing
Primary Purposes
The primary purposes for which we process your personal data are:
- To respond to inquiries submitted through the contact form regarding our educational content or group workshop scheduling.
- To send confirmation or follow-up communications related to your inquiry.
- To operate and maintain the technical functionality of the website.
Secondary Purposes
With your separate consent, we may use contact data to send informational updates about new educational content or upcoming workshop sessions. You may withdraw this consent at any time by contacting us at info@solventviewxmx.com.
You are not required to consent to secondary purposes as a condition of accessing our educational content.
4. Data Transfers
We do not sell, rent, or transfer your personal data to third parties for commercial purposes. Your data may be shared in the following limited circumstances:
- Service providers: We may share data with third-party technical service providers (such as web hosting, email delivery, and analytics services) that process data on our behalf under data processing agreements that require them to protect your information.
- Legal requirements: We may disclose personal data when required to do so by applicable Mexican law, court order, or at the request of a competent authority.
- International transfers: If any service providers process data outside Mexico, such transfers are conducted in accordance with the LFPDPPP and its Regulations, with appropriate contractual protections in place.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal obligations. Specifically:
- Contact form data is retained for a maximum of 24 months from the date of submission, unless a longer retention period is required by law.
- Technical and analytics data is retained for up to 14 months.
- Cookie preference records are retained for 12 months.
After the applicable retention period, personal data is securely deleted or anonymized.
7. Your Rights (ARCO Rights)
Under the LFPDPPP, you have the following rights regarding your personal data:
- Access: The right to know what personal data we hold about you and how it is being used.
- Rectification: The right to correct inaccurate or incomplete personal data.
- Cancellation: The right to request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
- Opposition: The right to object to the processing of your personal data for secondary purposes.
To exercise any of these rights, submit a written request to info@solventviewxmx.com including: your full name, a description of the right you wish to exercise, and a copy of an official identification document. We will respond within 20 business days as required by the LFPDPPP.
If you believe we have not adequately responded to your request, you may file a complaint with INAI at www.inai.org.mx.
8. Security Measures
We implement administrative, technical, and physical security measures designed to protect your personal data against unauthorized access, loss, misuse, disclosure, or alteration. These measures include encrypted data transmission (HTTPS), access controls, and regular security reviews.
No transmission over the internet is completely secure. While we apply reasonable safeguards, we cannot guarantee absolute security of data transmitted to or from our website.
9. Minors
Our educational platform is intended for adult consumers. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted personal data through our website, please contact us at info@solventviewxmx.com and we will take steps to delete such data.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, applicable law, or regulatory requirements. When we make material changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.
Continued use of the website after any changes constitutes acceptance of the updated policy.